About Us

Our Executive team have combined experience of over 30 years in Information Technology and related fields.

What Makes Us Unique

To solve complex ICT problems in the most simplest ways.


Our Values

  • 1

    We continuously seek for better ideas, best methods, unique approach to complex business problems and processes. We offer the best services and design solutions that are more readily available to both public and private entities.

  • 2
    Service to Our Customers

    Our customers are the reason we are in business, so we value them. We offer unique, differentiated solutions, and we do it with the best customer service possible. We look for every opportunity to exceed our customer expectations.

  • 3

    Our business environment centres around moral judgement and character, honesty and trust. Our leaders lead by example. We do what we set out to do until satisfied.

Iman Faith Malaka

A co-founder member and majority shareholder of TIC-IT Telecoms, Iman has over 15 years’ experience in the telecoms sector. She has held various roles in renowned organisations such as MTN, Accenture and Vodacom amongst others.

Her extensive skills sets include areas such as  Business Intelligence (BI), Business Analysis, Business Process Management, Customer Value Management (CVM), Billing Assurance, Mobile Applications and Business Management Consulting.

Iman has a Post-grad Degrees in BSC. Computer Science and BCom. Information System from the University of Cape Town.

She has an excellent affinity for detail and new technologies coupled with a strong passion for developing people around her.

Bashi Makhafola
Technical Executive

A co-founder member with over 12 years of rich experience in the telecoms sector, Bashi has a track record for finding innovative solutions and delivering superior results.

His qualifications include a BSC Computer Science Degree(UL), Post Graduate Diploma in Management (WBS), LEAP Management Programme(Ben Blanchard Institute), Project Management Certificate(Wits Plus), Technical certifications from Cisco – CCNA and CCNP(Switching and Routing) and ITIL Certification in Service Management(PEOPLECERT).

His knowledge and skills are essential to the attainment of TIC-IT’s growth strategy as we continue to focus on delivering the best value to all our customers.


Our team of highly motivated and experienced BI resources have worked on multiple implementations of BI and Big Data projects of various sizes, at renowned companies in South Africa.

  • 2005 VAS Company

    Designed and built our first-ever bulk messaging gateway.

  • 2014 Business Account

    TIC-IT Telecoms is a 100% black-owned company with 70% shareholding in the hands of a woman who is leading the company. The organisation has a level 1 BBBEE rating.

  • 2016 Fully Operational

    Gets first clients PBT Group, Impuma Group, Mode-SA, Balepye, Cassidy Tech Solutions. Hires first permanent technical support engineers.

  • 2017 Growth

    New products & services, new customers and built a high-performance team.

  • 2019 Re-strategising

    Focused on core services, re-engineered Managed Services model and diversified on products and services.

  • 2020 Growth

    Participating in development programmes, focusing on new partnerships, upskilling, on-boarding new customers and key-focused on customer experience.

Meet the Team

Outreach Programmes

As TIC-IT family, we always take time and opportunity to genuinely give our hearts and spent time with the under privilege and show some love. This is the beginning of participating in the initiatives that build a caring and giving society.


CSI Sanitary
TIC-IT and TIC Foundation went to visit a public primary school in Cape Town and gifted the girl scholars with sanitary pads and female hygiene education.


His Heart Ministries
TIC-IT and TIC Foundation went to visit “His Heart Ministries Orphange” and gifted little ones with lots of essential products for healthy growth and development.


COVID-19 National Fund Donation to 9 Individuals – R500 Vouchers
TIC-IT and TIC Foundation helped the needy, whose income was affected by the COVID-19 lockdown by providing essential groceries to their homes.

TIC-IT and TIC Foundation heeded to the plea of our president, Cyril Ramaphosa to extend a helping hand to the needy and less fortunate. Unrelenting in its spread COVID19 spread and its effect is felt by more than 29% of South Africa’s unemployed.

We are an organisation found and bound by the threads of Ubuntu-humility, and as such Donated to the Government COVID Relief Fund and have thus far identified and assisted 5 needy families with basic needs during this period. We are encouraged by others and therefore urge others to do the same. Together, We can!

Our Partners

Certification Accredited

CCIE (Routing and Switching Specialist)

CCDP (Network Design Professional)

CCNP Security (Network Security Professional)

CCNP VOICE (IPT Implementation)

CNP Data Centre (Data Centre Design Professional)

CCNP Service Provider (Network Implementation Service Provider)

Microsoft Azure Fundamentals

Microsoft Azure Administration

Our Suppliers

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